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Privacy Policy

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Effective Date: November 21, 2025

This Privacy Policy describes how Lunore ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, lunore.com (the "Site"), which is hosted on the Wix platform.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site:

A. Personal Information You Provide Directly

When you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including:

  • Identifiers: Name, billing address, shipping address, email address, and phone number.

  • Transaction Data: Payment information (which is processed securely by third-party payment processors like PayPal or Stripe, not stored by us).

B. Automatically Collected Information (Wix & Cookies)

When you access the Site, we automatically collect certain information about your device and browsing activity. This is essential for the functionality and analysis of the Wix platform:

  • Device Information: Web browser type, IP address, time zone, and some cookies installed on your device.

  • Usage Information: Individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

This data is collected using technologies such as:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.

  • Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

2. How We Use Your Information

We use the Personal Information we collect for the following purposes:

  • Fulfilling Orders: To process your orders, process payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communication: To communicate with you regarding your order, or to respond to customer service inquiries.

  • Marketing & Promotion (Opt-in): To provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

  • Site Improvement & Analysis: To screen our orders for potential risk or fraud, and to analyze how our customers browse and interact with the Site (using analytics tools provided by Wix and others, like Google Analytics) to improve our offerings.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Wix: Our online store is hosted on Wix.com. Wix provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases, and the general Wix.com application. They store your data on secure servers behind a firewall.

  • Payment Processors: We use external payment gateways (e.g., PayPal, Stripe, etc.) to process transactions. We do not store your credit card details. These processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

  • Shipping Carriers: We share your name, address, and contact number with shipping carriers (e.g., USPS, FedEx, UPS) to facilitate delivery of your products.

  • Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction/Erasure: You have the right to ask for your personal information to be corrected, updated, or deleted.

  • Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us, and we will delete the information from our records.

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new "Effective Date."

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

Email: [INSERT YOUR SUPPORT EMAIL ADDRESS HERE] Address: [INSERT YOUR BUSINESS MAILING ADDRESS HERE]

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